Support
We will get you playing again
Follow the fix that matches your problem. If none of them work, message us — support is on WhatsApp and e-mail.
The payment prompt never arrived
- Step 1: Check that the number is a valid Tanzanian mobile-money line (0712 345 678 or +255 712 345 678).
- Step 2: Make sure you have enough balance or credit for the purchase amount.
- Step 3: Confirm the network has not blocked your line for mobile-money use.
- Step 4: Press Check again on the order page, or start a new purchase.
I was charged but the order is still pending
- Step 1: Wait up to one minute — confirmations can take a moment to reach us.
- Step 2: Open the order page and press Check again; the page also polls automatically.
- Step 3: Send us the transaction ID, the amount and the order number on WhatsApp. We verify it directly with the provider and unlock the order.
The download does not start
- Step 1: Open My Purchases and press DOWNLOAD NOW from there — links expire after 30 days or 25 downloads.
- Step 2: Disable download blockers or try another browser.
- Step 3: Check your storage space: the file size is shown on the game page.
- Step 4: If the file is missing or corrupt, contact us and we will re-issue the link.
I need the game again on a new device
- Step 1: Sign in with the same account and open My Purchases — every paid game is there.
- Step 2: Bought as a guest? Use the same device and browser, or contact support with the order number.
Talk to a human
062613460406123637250718721661
WhatsApp Channel join the channel or e-mail gamerempiretz@gmail.com.
Always include your order number (for example GE-…) and the mobile-money transaction ID. We will never ask for your PIN or OTP.
Still need help? Contact the GAMERS EMPIRE TZ team or check the FAQ.