Frequently asked questions

Choose a game, press Buy Now, enter your Tanzanian mobile-money number and pick M-Pesa, Airtel Money, Mixx by Yas or HaloPesa. A payment request is pushed to your phone — approve it with your PIN and the download unlocks automatically.

Never. Your PIN and OTP are entered only on your own phone by you. GAMERS EMPIRE TZ only sends the payment request and waits for the confirmation from the mobile-money provider.

The page checks the payment status automatically every few seconds. Give it up to a minute. If it still has not updated, open My Purchases, open the order and press Check again — or send us the transaction ID on WhatsApp.

Every paid purchase is listed under My Purchases with a secure DOWNLOAD NOW button. Signed-in users see their purchases on every device; guest purchases are stored on the device that bought them.

Each link is valid for 30 days and allows 25 downloads. You can always get a fresh link from My Purchases or the order page while the order is paid.

Yes. Sign in with the same account on both devices and My Purchases will show the same games and links.

Yes — use the Android Games menu for APK titles and PC Games for Windows titles. ETS2 mods and bus/truck simulators have their own menus too.

Yes. Every listing shows system requirements, installation steps and the version. If it still fails, contact support with the game name, your device specs and a screenshot.

If the file is corrupt, missing or clearly not as described, contact us with your order number and we will fix it or refund you. Downloads that have already been completed many times are not refundable.

GAMERS EMPIRE TZ is an online store — everything is delivered digitally from Dar es Salaam, Tanzania. Support is on WhatsApp and e-mail.